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Symptom: Light or faint prints
The overall image is lighter than normal.
Symptom: Blank prints
The entire printed page is blank with no visible print.
Symptom: Black prints
The entire printed page is black.
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Possible causes and solutions:
•
The paper stock may be damp. Replace the paper stock.
•
If you are using Draft Mode, turn off Draft Mode.
•
The toner level may be low. If the Print Cartridge is low on toner, replace it.
Possible causes and solutions:
•
If you just installed a new Print Cartridge, the yellow sealing tape may still be in place.
Remove the tape.
•
Multiple sheets may have been fed from the paper tray at the same time. Remove the paper from
the paper tray and fan it. Also, ensure that the paper is correctly loaded in the tray.
•
Printable data may not have been received from the computer. To test this, print a Configuration
Page. If the Configuration Page is normal, check the Interface cable between the computer and
printer, the printer set up, and application software. If the Configuration Page is blank, contact
your Customer Support Center.
•
The Print Cartridge may be defective or low on toner. Replace the Print Cartridge.
Possible causes and solutions:
•
The Print Cartridge may be defective. Replace the Print Cartridge.
•
The Printer's power supply may have failed; contact your Customer Support Center.
PHASER
TM
4400 LASER PRINTER
Diagnosing Print-Quality Problems
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