Troubleshooting
The following table will help you to rectify minor problems:
Fault
There is no connection between
the product and the mobile
device.
Not all of the measured data are
transferred.
Incorrect calculation of distances.
44 GB/IE/NI
Remedy
Switch the Bluetooth function
on your mobile device off and
back on again. Then restart
the connection process to the
product.
Switch the mobile device off
and on again.
Switch on the visibility of the
mobile device in the Bluetooth
menu.
Reinstall the
SilverCrest Watch app on
the mobile device.
If you have not synced the
product within the last 7 days
with the SilverCrest Watch
app, any data older than this
will be overwritten. Sync the
product regularly with the app.
Check if you have entered
your height and stride
length correctly. The product
calculates approximate
distances based on the height
of the user.