TROUBLE-SHOOTING
•
The below error information appeared on the screen is normal. If it still appears the
problem after you acted according to the solution below, please contact our customer
service center.
Error
Description
code
E1
Safety switch not
fixed
E2
Temperature
sensor missing
E3
Motor blocked
E4
Too high
temperature
E5
Motor
temperature too
high
E7
Speed transfer
failure
E8
Motor NTC
missing
E11
Cannot use
Pulse
Possible reasons
Jar or jar lid is not fixed
properly.
The jar is not in place,
or connection of the
temperature sensor at
the jar base is damaged
Too big loading in the
jar
No food in the jar, or
very little food with high
temperature setting for
too long time.
The machine works at
high loading for too long
time
Speed changing
between low level (1-5)
and high level (6-10)
blocked
Motor temperature
sensor connection loose
or damaged
The temperature in the
jar is over 90℃
Solution
Re-assemble the jar and jar lid,
make sure all the parts are
assembled properly and tightly
Re-assemble the jar and make
sure it is fixed properly and
tightly
Decrease the volume of the
food in the jar, or cut the food to
smaller pieces and re-start the
machine.
Add food in the jar
Stop and let the machine to
cool before re-started
Remove the jar, turn the lower
clutch manually and fix the jar
and restart.
Stop using and send to after
sales service center to fix it
Cool down the food and Pulse
again, or use lower speed 4