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6. TROUBLESHOOTING
You can solve some problems easily yourself using the table below. If the following descriptions do not solve your
problem, please contact our customer service: wisberghome.com
Only an authorised service technician may solve the malfunctions that are not listed in this manual. Repairs carried
out by unauthorised persons may cause injury and/or serious damage to persons and property.
PROBLEM
The appliance
- The control knob for the temperature
does not cool
at all.
- The plug is not inserted properly.
- There is no voltage on the socket.
- The fuse is blown or defective.
- The appliance is installed in a place
- The power has failed.
- The holiday mode is switched on.
The
- The temperature is not set correctly.
temperature in
- The door is not closed properly.
the appliance is
too low/high.
- The temperature of the food is too
- Many products are stored at the
- The door has been opened too often.
- The 'Super Cool' or 'Super Freeze'
- Freezer: the products are placed
POSSIBLE CAUSE
is wrong.
where the ambient temperature is
less than 10°C, such as a balcony,
garage or storage room.
high.
same time.
function is enabled.
in the door compartments.
The temperature in the door
compartments is higher than in the
freezer drawers, see section 4.3
SOLUTIONS
- Set the thermostat to another position.
- Insert the plug properly.
- Open the door and check if lamp is
on. If the lamp is off, there may be no
voltage on the socket. Have the socket
repaired by an electrician.
- Check the fuse and replace if necessary.
- Install the appliance in a protected
location where the ambient temperature
is higher than 10°C. If the appliance
is installed in a room with too low a
temperature, the internal cooling system
may not operate correctly.
- Try to open the door of the appliance
as little as possible to keep the food
safe and fresh for hours. If you know
about the power failure beforehand: Set
the thermostat button in the high mode
an hour in advance, so that the food
is frozen completely. (Do not add any
other food to freeze during this period!)
Set the temperature mode back to the
original setting in good time when the
power supply is restored.
- Turn off the holiday mode, refer to
section 4.2 for the instructions.
- Set a higher/lower temperature.
- Find the cause of the door not closing
properly, remove or move possible
obstacles.
- Allow the food to cool to room
temperature before preserving.
- Preserve fewer products at the same
time.
- Only open the door if necessary.
- Turn off the 'Super Cool' and/or 'Super
Freeze', refer to section 4.2 for the
instructions.
- Move the products to the freezer
drawers.
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