Troubleshooting
12 Troubleshooting
Contact our hotline if the actions listed below fail to rectify the problems or if other problems
not listed here occur.
Problem/display on
screen
Contact
Hotline
ERROR
Preparation is taking
noticeably long and the
appliance is rattling.
A red drop is displayed
on the screen.
The drip stop is leaking.
The screen is dark.
The jug is overflowing.
The coffee does not
taste good.
24
Cause
Action
The grinder and/or the
Clean the grinder, see section 8.3 on page 21.
ground coffee chute
are blocked.
Grinding fineness reg-
Insert the grinding fineness regulator again and lock
ulator is not locked.
it, see section 8.3 on page 21.
The flap in the
Check the ground coffee chute for foreign objects
ground coffee chute is
and, if necessary, remove any foreign objects, see
jammed.
section 8.4 on page 22.
There are no coffee
Fill the bean container. Then press the "OK" button
beans in the bean
to grind the remaining quantity of coffee.
container.
Press the "Start/Stop" button to end preparation.
The coffee beans do
Tap lightly on the bean container.
not drop into the
Clean the bean container.
grinder.
System error
Contact the hotline.
The appliance is
Descale the appliance, see section 9 on page 22.
covered inside with
limescale.
The drip stop is soiled.
Clean the drip stop under running, warm water and
operate the drip stop several times while doing so.
The appliance is not
Connect the mains plug to the power socket.
connected.
The appliance is
Press any button.
inactive.
The water tank is
Fill the water tank no higher than the 10-cup mark.
too full.
The grinding fineness
Change the grinding fineness and amounts, see sec-
and the amounts are
tion 5 on page 19 and section 7 on page 20.
not set optimally.