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Common troubleshooting
Situation
No spray steam
Only green light is on,Red
light is always off
Red light is always on,green
light is off
Red light flicker
Water is flowing from the
nozzle
Others
WARRANTY
The warranty period for our products is 2 years, unless otherwise stated, starting from the date of
initial purchase or the date of delivery.
If you have any problems or questions, you can easily access our help pages, troubleshooting
tips, FAQ, and user manuals on our service site: https://sav.hkoenig.com.
By typing the reference name of your device in the search bar, you can access all available online
support, designed to best meet your needs.
If you still cannot find an answer to your question or problem, then click on "Did the answer solve
your problem?". This will direct you to the Customer Support Request Form, which you can fill out
to validate your request and get help.
Abnormal analysis
Plug not insert to the power socket
tightly
No water in the boiler
Not press the steam button
Other problem
Indicator light broken or short circuit of line
Inner electric line is wrong or thermostat is
broken
A lack of water or poor connect
There may some water in the steam for first
usage or stopped for a while
Influence the normal use
Steam come out besides the nozzle
Plastic deformation and softening
Other electric equipment cannot be used
Steam come out from safety valve
After steam released,still cannot open
the relief valve
Solution
Reinsert or change socket
Add water
Press on children lock
Ask professional service
Ask professional service
Ask professional service
The problem still exists after
filling
water,ask
professional
service
Normal phenomenon
Will disappear quickly
Ask professional service
Ask professional service
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