Philips WelcomeEye Connect Pro Handleiding pagina 56
*
Refer
to
the
complete
www.vestapro.eu website for more information.
** Refer to the complete WelcomeEye Connect/Touch instructions available on the www.vestapro.eu
website for more information.
11. FAQ
Failure
• The monitor does not
turn on
• Does not work when
installed for the first
time
• The intercom panel
is on but the monitor
does not ring
• Poor picture and/or
sound
• Purple picture
GB23
WelcomeEye
Comfort/Compact
Cause
• The monitor is not
connected to a
power source
• Poor connection
or short circuit on
the line
• Connection error
• Reversed polarity
of the supply
voltage
• Short-circuit on the
line
• Switch
configuration of
the intercom panel
• Configuration
menu of the
monitor
• Connection
• Energy saving
mode activated
• Environment
• Connection
WelcomeEye Connect Pro / V2
instructions
available
Solution
• Verify that the power supply is
properly connected and turned on
• Check the polarity on the monitor
or at the power supply output
• Resolve the connection problem
• The device is equipped with major
protections. Disconnect the power
supply for at least 1mn, correct the
installation error and reconnect.
It should be noted that the
protections will not be of any help
if the product is directly connected
to 230VAC, and that this error is not
covered by warranty.
• Verify that the intercom panel is not
programmed in dual-family mode.
Reminder: single-family =switch 2 set
to ON, dual-family = switch 2 set to
OFF. Don't forget to turn the power
off for 5 seconds to activate the new
settings (page 6)
• Verify that the monitor is valid
• Verify that the monitor is connected
to 1 and 2 of the intercom panel (for
single-family use)
• (page 12)
• Check that the wires used are
the correct size and that the
videophone's connection wires
are not in the same sheath as the
230VAC wires
• The connection cable must not be
tangled
on
the
