Philips WelcomeEye Connect Pro Handleiding pagina 58
• The micro SD card
is not recognised
"Message SD card
error"
• After inserting the
micro SD card, cannot
access the photos on
the internal memory
• Cannot retrieve the
photos from the
internal memory on
the micro SD card
• No video recording
• The strike plate
and gate motor are
controlled via the
monitor, not the RFID
• Poor image and/
or sound from the
smartphone
• The opening of the
electric strike plate
is controlled by the
application, but the
opening of the gate
is not
GB25
• Folders not created
• Quality of the
micro SD card
• The micro SD
card has priority,
and the internal
memory can no
longer be accessed
• Absence of micro
SD card
• Card format
unsuitable
• Unsuitable card
size
• Programming error
• Stream problem
• Configuration
WelcomeEye Connect Pro / V2
• When inserted for the first time, it
must be formatted by the monitor
(page 13)
• Use at least one class 10 card
• Remove the micro SD card to
access the internal memory
• Normal operation
• Videos can only be recorded when
there is a micro SD card in the
monitor
• Type of micro SD card or SDHC mic,
no SDXC mic
• 64MB min, 32GB max class 10
• Check recording mode (page 11)
• Reset and resume the badge
programming procedure.
Reminder:
short swipe of the badge
= electrical control, long swipe = dry
contact control
• The stream must be at least 40Kb/s
• Modify the stream from the app
settings (change the no. of frames/
second)
• In application settings, verify that
"code verr" = 2
Reminder:
the command can only
be sent if a conversation via the
intercom is ongoing
