TROUBLESHOOTING
Problems
Water leaks from
the pump
FOR WI-FI ENABLED HOT TUBS ONLY
Problems
The Wi-Fi setup
is not successful
Probable Causes
The strainer is loose.
Seals are not in the
correct position.
Seals are damaged.
Probable Causes
The pump has been connected
to the wrong band.
The hot tub pump location
is too far from the router.
The pump was connected to
the wrong Wi-Fi name.
The Wi-Fi password used
during the connection is wrong.
The strength of the Wi-Fi signal
is not stable.
There is an appliance near
the hot tub pump or the router
that creates signal interference.
Your phone will not connect
to the Wi-Fi network during
the registration.
There is an issue with the app.
If the strainer is loose, tighten it with the wrench.
If the seals are not in the correct position, open the gears
and place the seals in the correct position.
If the seals are damaged, they must be replaced. For
assistance, please visit the support section on our website,
www.bestwaycorp.com.
If the router your pump is connected to is dual-band and
currently not connecting to a 2.4GHz network, please switch
to another band of the same router (2.4GHz) and try to pair
pump heater again. 5GHz networks are not supported.
Check with your cell phone to see if there is full Wi-Fi
signal. If the strength of the signal on your phone is too low,
check where the strength of the Wi-Fi signal is full and
place the hot tub in that position.
Start the connection procedures again and be sure that the
network name is typed correctly.
Start the connection procedures again and be sure that the
password is correct.
1. Check that the router works correctly.
2. Go near the hot tub and check the signal on your phone.
If the signal strength is not stable, check the condition of
your router. If the signal strength is full, repeat the
procedures to connect the hot tub to the network.
The Wi-Fi connectivity can be interrupted by electromagnetic
or other interferences. Keep the appliance away from other
electronic devices that may cause interference.
Check if the mobile device is in airplane mode.
Make sure to have the airplane mode deactivated when
connecting to the Wi-Fi network.
Consult the Help section in the app for extensive and
up-to-date troubleshooting tips.
For assistance, please visit the support section on our
website, www.bestwaycorp.com.
19
Solutions
Solutions