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Issue
Charging error.
Battery temperature too
high.
LiDAR is blocked.
LiDAR malfunction.
A1 Pro is lost.
Sensor error.
A1 Pro is in the no-go
zone.
A1 Pro is outside the
map.
Emergency stop is
activated.
EN
36
Cause
A1 Pro docks in the charging
station, but the charging
current or voltage has a
problem.
Battery temperature is ≥
60℃ .
LiDAR is blocked
(for examplethe LiDAR
protective cover is not
removed).
LiDAR is very dirty or there is
a sensor error.
Positioning is lost.
Sensor error.
A1 Pro is in the no-go zone.
A1 Pro is outside the map.
The Stop button on A1 Pro is
pressed.
Solution
4. If the problem persists, please contact the
after-sales service.
1. Check if the charging station is correctly
connected to power.
2. Check if the charging contacts on A1 Pro and
the charging station are clean.
3. After checking is finished, try docking A1 Pro in
the charging station again.
4. If the problem persists, please contact the
after-sales service.
1. Use A1 Pro where ambient temperature is
below 40℃ . You can wait until the battery
temperature decreases automatically.
2. You can turn off A1 Pro and restart it after a
while.
3. If the problem persists, please contact the
after-sales service.
1. Remove the lidar protective cover and then
retry.
2. If lidar on the top of the robot is very dirty,
clean it with a lint-free cloth and then retry.
1. Check if the lidar is dirty. Clean it if necessary
and then try again.
2. If you continue to encounter this error, try
restarting the robot.
3. If the problem persists, please contact the
after-sales service.
1. Check if the LiDAR on the top of A1 Pro is dirty.
Dirt will affect the positioning.
2. Manually move A1 Pro to an open place inside
the map and try starting the task again.
3. If the positioning is not recovered, remote
control A1 Pro back to the charging station via
the app, and then start the mowing task.
1. Restart A1 Pro and retry.
2. If the problem persists, please contact the
after-sales service.
1. Manually move the robot out of the no-go
zone and then retry.
2. Remotely control the robot through the app to
move it out of the no-go zone, and then retry.
1. Manually move the robot inside the map, and
then retry.
2. Remote control the robot back inside the map
via the app, and then retry.
Enter PIN code on A1 Pro to deactivate the
emergency stop.
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