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Issue
Low battery. A1 Pro will
shut down soon.
A1 Pro is away from
the map. Risk of being
stolen.
Failed to return to the
charging station.
Failed to dock in the
charging station.
Positioning failed.
Battery temperature is
high.
Battery temperature is
low.
The blade disc fails to
move up or down.
Insufficient space for
turning in front of the
station.
Cause
Battery level is ≤ 10%.
A1 Pro is away from the map.
A1 Pro cannot find the
charging station when
returning to the charging
station.
A1 Pro finds the charging
station but fails to dock.
Positioning fails when A1 Pro
tries to start a mowing task.
Battery temperature is ≥
45℃ .
Battery temperature is ≤ 6℃ .
The blade disc fails to move
up or down.
Insufficient space for turning
in front of the station.
Solution
Dock A1 Pro in the charging station to charge.
1. Enter PIN code to verify.
2. You can disable the Off-Map Alarm in settings
in the app.
1. Check if there are obstacles blocking A1 Pro.
Remove the obstacles and retry.
2. Remote control A1 Pro back to the charging
station via the app.
1. Check if the reflective films on the charging
station are dirty or blocked.
2. Check if there are obstacles in front of the
charging station.
3. Check if the charging station is moved.
4. Check if the baseplate is covered with thick
mud.
5. Check if the charging station has power.
6. Help the robot dock in the charging station by
using the remote control or manually.
1. The lidar may be obstructed. Manually move
the robot to a flat and open place inside the
map and try starting the task again.
2. If you continue to encounter this error, please
retry after the robot is docked in the charging
station.
1. Charging may fail when battery temperature is
above 45℃ .
2. Use A1 Pro where ambient temperature is
below 40℃ .
1. Charging may fail when battery temperature is
below 6℃ .
2. Use A1 Pro where ambient temperature is
above 6℃ .
1. Clean the blade disc and then retry.
2. If you continue to encounter this error, try
restarting the robot.
3. If the problem persists, please contact the
after-sales service.
1. If the station is placed at the edge of the map
or within it, ensure there is at least 1 m of free
space between the front area of the station's
baseplate and the boundary of the map;
otherwise, the robot may not be able to make
turns.
2. Relocate the station, or change the map in
Map Editing.
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