Issue
Does the robot need to be charged
for at least 16 hours for the first
three uses?
The robot does not resume
cleaning after recharging
The robot begins to miss certain
spots
Poor cleaning performance and/or
dust leakage
No or little water during mopping
The robot cannot return to the
charging dock after spot cleaning
or when it has been moved
manually
Scheduled cleaning is not working
The status indicator light is steady
red
Reduced emptying performance or
unusual noise when emptying
Reduced mop washing
performance
Solution
• No. Lithium-ion batteries have no memory effect. The robot can be used once fully charged.
• Make sure that the robot is not in DND mode. DND mode will prevent auto top-up.
• If the robot is placed manually on the dock or sent to dock by pressing buttons, it will not be
able to resume cleaning.
• The wall sensor, cliff sensors, or carpet sensor may be dirty. Clean them with a soft, dry cloth.
• The dustbin is full and needs emptying.
• The filter is blocked and needs cleaning.
• The main brush is tangled up. Clean the main brush.
• Use the mobile app to increase the water flow.
• After spot cleaning or a significant position change, the robot will re-generate the map. If the
charging dock is too far away, it may not be able to return to recharge and must be placed on
the charging dock manually.
• Keep the robot charged. Scheduled cleaning can only begin when the battery level is above
15%.
• Voltage error. Check that the local voltage meets the requirements listed on the dock.
• Check clean water tank placement or refill the tank as required.
• Check dirty water tank placement or empty the tank as required.
• Check that the cleaning tray module and cleaning tray filter have been correctly installed.
• The main brush or main brush cover is not properly installed. Check and install in place.
• The filter, air duct, suction inlet, air inlet, dustbin or disposable dust bag is blocked. Clean to
remove blockages.
• The mop cloths are not attached properly. Stick them on the mounts flat in place.
• The floor is dirty. Change the mop washing mode to "Deep" in the app for better cleaning.
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