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Before calling a service technician
When you contact a service centre, please state your washing machine's type (1), code/ID (2), model
number (3), and serial number (4).
Washing machine type, code, model, and serial number can be found on the rating (type) plate on the
inner side of the washing machine door.
WARNING!
In case of a failure, only use approved spare parts by authorized manufacturers.
WARNING!
Repair or any warranty claim resulting from incorrect connection or use of the washing machine
shall not be covered by the warranty. In such cases, the costs of repair shall be charged to the
user.
INFORMATION!
The warranty does not cover consumables, minor deviations in colour, increased noise that
results from appliance age and which does not affect the functionality of the appliance, and
aesthetic defects on components, which do not affect the functionality and safety of the appliance.
INFORMATION!
The warranty does not cover the errors or failures resulting from disturbances from the environment
(lightning strike, power grid failures, natural disasters etc.).
INFORMATION!
Report any malfunction to your local call centre or web address www.gorenje.com; all information
can be found in the enclosed warranty statement. Contact details of your authorised service
centre are available in the warranty statement supplied with the appliance and on the website
by scanning the QR code on the rating plate (see chapter »WASHING MACHINE
DESCRIPTION/Technical data«).
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