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1.4. Warranty
All Dutch ID E-Bikes are of the highest quality! We manufacture in accordance with the latest
European safety standards and carry out various quality controls during assembly in our factory
in Beverwijk (NL). We therefore offer you a five-year warranty against material or manufacturing
defects in the frame. The other parts of the bike are covered by a two-year warranty subject to
normal use, which applies not only to the parts of your bike but also to any repair costs charged
by your official Dutch ID dealer. The warranty may also be transferred to any subsequent owner
of the bike (provided that this can be demonstrated within the stated warranty period with
an original purchase invoice). The stated warranty is only valid if a check is carried out by an
approved Dutch ID dealer after 500 km (or within three months of purchase, whichever comes
first).
There is a two-year paint guarantee for manufacturing defects, such as cracks and bubbles.
Damage to the paintwork caused by damage (through use), such as impact damage, should
however be repaired by an authorised Dutch ID dealer to prevent further damage (damage to the
paint can allow moisture to get under the paint causing it to flake). The paint guarantee lapses
if, in collaboration with Dutch ID, an authorised Dutch ID dealer establishes that paint problems
were caused by damage but the repair advice was not followed up.
The sprung front fork and the electrical parts, including the motor and operating display, are
covered by a two-year warranty against material and/or manufacturing defects. Please note:
wear to moving parts, such as the gear hub, chain, chainring, tyres, front fork and brake systems
is not covered by the warranty. The warranty only covers material and/or manufacturing defects
affecting these parts. While the battery is a consumable part, we nevertheless offer a two-year
warranty subject to normal use. We guarantee only the correct operation of the battery, not the
capacity.
The Dutch ID warranty does not cover commercial use.
The warranty period starts from the date of purchase. During the applicable warranty period,
all parts will be repaired or reimbursed at Dutch ID's discretion if Dutch ID determines that a
material and/or manufacturing defect has arisen.
The following warranty conditions apply to your Dutch ID.
The Dutch ID warranty is invalid in the event of:
• Failure to follow the operating instructions and/or the safety instructions in our manual and
resulting damage.
• Modifications to the original condition of your Dutch ID.
• Maintenance and/or repair of the electric bike in violation of the maintenance advice.
Maintenance and repairs must be carried out by an approved Dutch ID dealer.
• Incorrect and/or careless use of the Dutch ID and/or if the Dutch ID is used for purposes
other than that for which it is intended.
• Damage that arises during transport (for example on a roof carrier/bike rack or trailer).
• Damage that arises due to misuse or involvement in an accident.
• Use of the Dutch ID despite the discovery of damage and/or defects if this use exacerbates
the damage.
• Damage that arises as a result of using non-original Dutch ID accessories and/or parts.
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